Human beings affect the environment in many ways and business activities play a key role. With increased awareness of environmental impact the way business is done is changing. This course is aimed at middle level managers who know the basics of environmental issues such as pollution and climate change.
By the end of this course candidates will know:
Examples of business activities that impact the environment
How business decision making can reduce the impact
The role of Corporate Social Responsibility and the Circular Economy in environmental sustainability
About carbon footprint and reducing an organisation's foot print through process changes.
At home, most people have become more environmentally aware but at work it can be a different matter.
Global warming and other environmental issues have made it critical that organisations minimise their impact on the environment. In fact, companies who neglect their environmental responsibilities may face penalties and fines.
This tutorial covers the following areas which will help individuals to consider what impact they have on the environment while at work. It will also help focus an organisation on reducing its impact on the environment:
This course introduces the definition of environmental sustainability. It covers environmental issues that make sustainability so important and the consequences of not doing so.
At the end of this course candidates will know:
The definition of environmental sustainability
Factors that impact the environment
The reality of pollution and climate change
Environment bill and other UK laws
What businesses do for environmental sustainability
For some, the term training ‘webinar’ strikes fear into their hearts. However, it is vital for organisations to able to provide great virtual training experiences to their remote employees to keep mandatory training up to date, as well as provide new training opportunities.
By completing this tutorial, you should feel more equipped and confident to be able to plan and deliver virtual learning experiences and activities.
This tutorial will outline:
The advantages and disadvantages of conducting learning webinars
The range of delivery platforms and tools for learning
How to identify the learning purpose, audience and objectives for your session
Key techniques to improve the planning of learning experiences
How to prepare for and present a live lesson
How to engage and motivate delegates and maintain their attention
Appropriate questioning and giving constructive feedback
Simple ways to evaluate and follow up your virtual learning.
Update to data protection course following the end of the Brexit Transition
Folloing the end of the Brexit Transition period we have updated our Data Protection courses in line with the new ICO guidance. The following changes have been made;
Data Protection: Compliance Following GDPR Data Protection
&
Data Protection and Freedom of Information: Compliance Following GDPR
Information added to session 2 on the need for an adequacy agreement, The Bridging Mechanism and what may happen if adequacy is not granted.
Advanced Data Protection post EU-GDPR and the Data Protection Act 2018
Information added to session 2 on the need for an adequacy agreement, The Bridging Mechanism and what may happen if adequacy is not granted. Additional links to potential hurdles to adequacy and links to the European Data Protection Board recomendations for supplementary measures.
Do you struggle to meet deadlines or stay on task?
The Pomodoro Technique is an easy and effective way to organise your working time.
It takes its name from the Italian word for tomato and the tomato shaped kitchen timer that its creator, Francesco Cirillo, used as a university student.
This tutorial outlines:
How the technique works
The six core stages
The advantages of using the Pomodoro technique
Different ways to access and record your pomodoros.
Regulatory Course Updates November 2020 - Updated Courses
In line with government and HSE commencement dates, we are undertaking our bi-annual review of all the courses in our Regulatory Faculties enabling us to keep them updated and in line with current legislation. All courses have been reviewed.
The following amends have been made:
Health and Safety
Abrasive Wheels Training
Updated with latest available statistics (2019) in session 2
In line with government and HSE commencement dates, we are undertaking our bi-annual review of all the courses in our Regulatory library enabling us to keep them updated and in line with current legislation. All courses have been reviewed.
Here is a list of courses where no update was needed at this time:
Regulatory Courses
Adult Support and Protection (Scotland) Act
Adults with Incapacity (Scotland) Act
Advantages of Using Intellectual Property (IP)
An Overview of the Construction (Design and Management) Regulations (CDM) 2015
An Overview of the Corporate Manslaughter and Corporate Homicide Act 2007
Anti-Bribery and Corruption Training
Anti-money laundering in practice
Avoiding Slips and Trips at Work
Business ethics - working wisely
Confined Space Awareness
Cyber Awareness and Staying Safe Online
Designated Safeguarding Officers or Leads (Adults with Safeguarding Needs)
Dignity at Work
Disability Awareness
Display Screen Equipment (DSE)
Drug and Alcohol Awareness Training
Dust in the workplace – general principles of protection
Environmental Awareness at Work
Evacuation Chairs - The Basics
Fire Marshal Training
Fire Safety
First Aid in the Workplace
First Aid Scenarios & Refresher
Hand-arm vibration at work
Infection Prevention and Control for Everyone
Infection prevention and control in healthcare
Introduction to Anti-social Behaviour, Crime and Policing Act 2014
Introduction to COSHH
Introduction to Medication Awareness
Introduction to Personal Safety While Working
Introduction to Professional Boundaries
Introduction to risk assessment
Legionella Management and Prevention
Managing Information Securely
Mental Health Awareness
Modern Slavery Awareness (General)
Promoting British Values
Reporting of Injuries, Diseases and Dangerous Occurrences Regulations (RIDDOR)
Safeguarding Adults at Risk (Scotland)
Safeguarding Adults at Risk for Wales
Safeguarding Children and Young People -For Housing Associations
Safety for Lone Workers (H&S)
Safety for Lone Workers (Housing Association)
Selling Alcohol Legally and Responsibly
Stop and Search - A Guide for Employers
Storage, Safe Handling & Transportation of LPG & other dangerous goods
Tax Evasion Awareness
The Care Act 2014
The Importance of Equality, Diversity and Inclusion
Understanding Safeguarding of Children and Young People
Understanding the PREVENT Strategy
Universal Credit
Using Display Screen Equipment when Working from Home
Using Personal Protective Equipment (PPE)
Using Social Media Responsibly
Working at Height
Working Safely - An Introduction to Workplace Health and Safety (for Employees)
Working Safely with Steps and Ladders
Your safe return to work – Post Covid-19
Care Courses
Adult Support and Protection (Scotland) Act
Adults with Incapacity (Scotland) Act
Care Act for front-line staff
Dementia Awareness for Carers
Handling Difficult Conversations in a Care Setting
Introduction to Medication Awareness
Introduction to Professional Boundaries
Mental Health Awareness
Privacy in Practice (for Care)
The Care Act 2014
Understanding Duty of Care
Understanding Person-Centred Care
Housing Courses
Buying a Housing Association Home
Dealing with Rent Arrears
Housing Association - Applying for a House
Housing Association - Residents on the Board
Housing Association - Tenancy Agreements
Housing Association: Swapping Your Home
Introduction to Anti-social Behaviour, Crime and Policing Act 2014
Introduction to Leasehold
Introduction to Managing Financial Risk for Housing Associations
Introduction to Social and Sheltered Housing
Safety for Lone Workers (Housing Association)
Tackling Antisocial Behaviour in Scotland
Tenancy Fraud
The Construction (Design and Management) Regulations 2015
Understanding Domestic Abuse
Understanding How Tenants Get Into Rent Arrears
05/10/2020
Kickstart Training Programme Now Available!
For customers applying to the government's Kickstart scheme, we have launched our Kickstart Training Programme to support your organisation’s application.
Participants have the option to work towards their Kickstart Certificate, with subjects covered including time-management, teamwork, CV writing, interview preparation and much more, in line with the Government scheme conditions.
Designed to help young workers develop their skills and experience, as well as offering careers’ support, the package has been carefully crafted to ensure it covers the training requirements laid out by the Kickstart scheme.
For further details on what subjects the programme covers and how it works, click here.
17/09/2020
An Introduction to Agile Working
‘Work is an activity we do, rather than a place we go to.’
Agile working is designed to find the most appropriate, responsive and effective ways of working. It’s about working smarter and more flexibly.
With workplace challenges such as stress, work-life balance, soaring costs and our impact on the environment, agile working practices could offer the solution.
This tutorial will help you to:
define what agile working is and how it differs from flexible and SMART working
recall the aims and principles of agile working
recognise the four dimensions to agile working
recognise the challenges of creating an agile workplace
“Without stress, there would be no life.”
Hans Selye
We often think of pressure as something negative, however a certain level of pressure can actually improve performance - think about how productive you are on your last day in the office before going on holiday!
Complete this tutorial to find out how to optimise your team's performance by applying just the right amount of pressure.
The Care Act course for front line staff is for anyone working in adult social care or on the front line dealing with adults who require care and support. This course covers the definition of wellbeing in the Care Act, the key themes in the Care Act 2014 and how individuals are signposted along the pathway of care and support by local authorities.
On completing the course, candidates will know:
1. The definition of wellbeing in the Care Act
2. Key themes within the Act
3. How the Act should work for the individual
4. How carers' needs are addressed
5. The meaning of adult safeguarding in the Act.
"Mentoring is a brain to pick, an ear to listen, and a push in the right direction."
John Crosby
Mentoring is a structured and trusting relationship where the mentor offers guidance, support and encouragement to their mentee. Mentoring in the workplace can help the mentee:
Gain an understanding of an organisation
Do their job more effectively
Progress their career
Achieve their potential
This tutorial will be exploring the mentoring relationship and how to maximise its benefits.
"Planning is such an unnatural process. It is much more fun to do something. And the nice thing about not planning is that failure comes as a complete surprise rather than being preceded by a period of worry and depression."
Sir John Harvey-Jones.
Doing the right thing - planning and prioritising
Are you serious about time management? Are you willing to change how you behave in order to become more efficient, more productive and more successful in your personal and work life? If you are, then this tutorial will give you the tools you need to effectively plan and prioritise your time.
Handling a Difficult Conversation in a Care Setting
Are you not sure how to approach a difficult conversation with a colleague or feel unprepared?
Do you think you need to have all the right answers and information?
All managers need to be able to handle conversations about difficult or sensitive subjects with their colleagues
This tutorial outlines a four step process that will enable you to prepare for and stay in control of difficult conversations as well as listen effectively to and support your colleagues as they move forward.
Money management skills are essential survival skills, but not something that any of us possess inherently. The good news is that it can be learnt. A basic family budget is a must for successful money management.
On completing this course candidates will know:
Important budgeting terminology,
Reasons why everyone should have a budget plan
How to prepare before creating a plan
How to read the results of a simple budget and
Where to go for help if further help is needed with financial management
HAVS (hand-arm vibration syndrome) is a serious disabling condition with nearly 2 million people at risk from using hand held power tools at work.
On completing this tutorial delegates will:
Have a better understanding of the regulations protecting employees from vibration risk
Recognise the ill effects of excessive exposure to vibrating tools
Recall health surveillance requirements.
A Learner Support and Specialist Needs policy is available to the learner and the manager. It is available here .
You are required to work your way through each section of this course. At the end of the tutorial there will a short test comprising a series of questions to test your understanding of the content. To pass the test you must achieve at least 80%.
This e-learning tutorial only provides awareness education. Face to face training would be needed in addition in order to complete the all-round skills and knowledge to be able to carry this forward practically in your organisation.
This course will give delegates an understanding of risks involved with working in confined spaces. It is not a substitute for formal, regulatory training. Participants should not attempt to work in confined spaces following the completion of this course.
At the end of the tutorial, candidates will be able to:
Define what constitutes a confined space and how it is significantly more hazardous as a working environment
Reference and use safe procedures that would permit working in such situations.
A Learner Support and Specialist Needs policy is available to the learner and the manager. It is available here .
You are required to work your way through each section of this course. At the end of the tutorial there will a short test comprising a series of questions to test your understanding of the content. To pass the test you must achieve at least 80%.
This e-learning tutorial only provides awareness education. Face to face training would be needed in addition in order to complete the all-round skills and knowledge to be able to carry this forward practically in your organisation.
Legionnaire’s disease or legionellosis is a rare but serious infection which can be fatal.
People are infected by breathing in tiny droplets of water contaminated with the Legionella bacteria.
Common sources of infection are air conditioning systems, hot tubs, evaporative cooling systems, fountains or hot and cold water systems.
Therefore, prevention is key.
This tutorial will outline:
What Legionnaire’s disease is
How and where Legionella bacteria grows
How people contract Legionnaire’s disease, its symptoms and treatment
What organisations must do to comply with the law and regulations
Preventative control measures for Legionella
Testing and monitoring for Legionella
Managing and reporting an outbreak.
A Learner Support and Specialist Needs policy is available to the learner and the manager. It is available here.
You are required to work your way through each section of this course. At the end of the tutorial, there will a short test comprising a series of questions to test your understanding of the content. To pass the test you must achieve at least 80%.
This e-learning tutorial only provides awareness education. Face to face training would be needed in addition in order to complete the all-round skills and knowledge to be able to carry this forward practically in your organisation.
This course introduces delegates to safety aspects on the use of abrasive wheels in the workplace. On completing the course candidates should understand the hazards associated with incorrect use, the meaning of wheel markings, and regulations underpinning the safe use training.
This course does not teach how to use abrasive wheels and is not a replacement for practical hands on safety training in the workplace.
An Overview of the Construction (Design and Management) Regulations (CDM) 2015
The Construction (Design & Management) Regulations 2015 are the main regulations for managing health, safety and welfare in the construction industry.
The regulations apply to the whole construction process from concept to completion and cover the duties of everyone including clients, designers, contractors and workers.
This tutorial will outline:
The aims and objectives of the Regulations
The golden rules of what to do under CDM
The duties of Clients, Designers, Contractors and Workers
The essential documentation needed to comply with CDM
This course is for managers and employees who have responsibility for overseeing the use of electrical equipment.
By the end of the tutorial you will understand:
What Portable Appliance Testing is
Current regulations and recommendations
Potential risks
What makes a High or low-risk environment
The categories of electric equipment
A Learner Support and Specialist Needs policy is available to the learner and the manager. It is available here .
You are required to work your way through each section of this course. At the end of the tutorial there will a short test comprising a series of questions to test your understanding of the content. To pass the test you must achieve at least 80%.
This e-learning tutorial only provides awareness education. Face to face training would be needed in addition in order to complete the all-round skills and knowledge to be able to carry this forward practically in your organisation.
First aid is the help you give someone who is injured or ill to keep them safe and to cause no further harm. It is a simple skill that preserves lives and prevents a condition worsening.
This course will teach the importance of first aid and what are the basic steps that a first aider needs to take when they are first on the scene of an accident.
On completing the course candidates will know:
What is first aid
Terms used in first aid, for example CPR and recovery position
How to deal with emergencies such as shock or excessive bleeding
How to put someone in the recovery position.
A Learner Support and Specialist Needs policy is available to the learner and the manager. It is available here.
You are required to work your way through each section of this course. At the end of the tutorial, there will a short test comprising a series of questions to test your understanding of the content. To pass the test you must achieve at least 80%.
This e-learning tutorial only provides awareness education. Face to face, practical training by accredited trainers would be needed in addition in order to complete the all-round skills and knowledge to be able to carry this forward practically in your organisation.
Work at height means work in any place where a person could fall a distance liable to cause personal injury.
This course will explain the risks, the legislation and measures you can take to prevent or minimise the risks.
The course covers:
Consequences - Facts and Statistics
Legislation
Employers' Responsibilities
Employees' Responsibilities
Measures to reduce risk when working at height
A Learner Support and Specialist Needs policy is available to the learner and the manager. It is available here .
You are required to work your way through each section of this course. At the end of the tutorial there will a short test comprising a series of questions to test your understanding of the content. To pass the test you must achieve at least 80%.
This e-learning tutorial only provides awareness education. Face to face training would be needed in addition in order to complete the all-round skills and knowledge to be able to carry this forward practically in your organisation.
Lone workers tend to work for long periods without close supervision. They can work in any sector.
Although lone workers aren’t statistically at higher risk of harm than others, they face unique risks as they go about their work without immediate support.
It’s important for all lone workers to understand these risks, know how to deal with them effectively and what to do in an emergency.
This tutorial will outline:
Priority areas of concern for you as a lone worker
Employer and employee responsibilities
Ways in which you and your employer can reduce the risks of lone working
Using Display Screen Equipment when Working from Home
This course applies to all users of display screen equipment while working from home.
On completing the course you will know:
Important definitions including what is a DSE, a DSE user and workstation
Health risks associated with improper use of DSE
Risks posed by use of non-standard working stations when working from home
Adjustments that can be made to reduce back, leg or eye problems when working with DSE from home.
A Learner Support and Specialist Needs policy is available to the learner and the manager. It is available here.
You are required to work your way through each section of this course. At the end of the tutorial, there will a short test comprising a series of questions to test your understanding of the content. To pass the test you must achieve at least 80%.
This e-learning tutorial only provides awareness education. Face to face training would be needed in addition in order to complete the all-round skills and knowledge to be able to carry this forward practically in your organisation.
Reporting of Injuries, Diseases and Dangerous Occurrences Regulations (RIDDOR)
This course is RoSPA accredited.
This tutorial will help you to understand the reporting requirements under the RIDDOR regulations 2013.
Once you have completed this tutorial you will know:
The meaning of the term RIDDOR
The specific injuries and diseases that need to be reported
The employer's responsibility to report under the RIDDOR regulations
How and when to report for RIDDOR.
A Learner Support and Specialist Needs policy is available to the learner and the manager. It is available here.
You are required to work your way through each section of this course. At the end of the tutorial, there will a short test comprising a series of questions to test your understanding of the content. To pass the test you must achieve at least 80%.
This e-learning tutorial only provides awareness education. Face to face training would be needed in addition in order to complete the all-round skills and knowledge to be able to carry this forward practically in your organisation.
The use of Personal Protective Equipment (PPE) is essential if other control measures are unable to reduce risk to an acceptable level.
This tutorial is essential for anyone who requires to use PPE regularly. It will outline:
The importance of the correct selection, use and maintenance of PPE to prevent injury
Employer and employee responsibilities under PPE regulations
Key PPE signs and the corresponding equipment
Suitable PPE for particular parts of the body and work situations.
A Learner Support and Specialist Needs policy is available to the learner and the manager. It is available here.
You are required to work your way through each section of this course. At the end of the tutorial, there will a short test comprising a series of questions to test your understanding of the content. To pass the test you must achieve at least 80%.
This e-learning tutorial only provides awareness education. Face to face training would be needed in addition in order to complete the all-round skills and knowledge to be able to carry this forward practically in your organisation.
This course is aimed at food handlers, caterers and anyone in the food industry with experience on handling food. It builds on the knowledge acquired in Food safey and hygliene level 1 course and covers foodborne illness, safe storage of food and the four Cs of food safety.
After completing the course you will;
understand the impact of foodborne illness
be able to identify food hazards and take steps to reduce this risk
be able to recall and implement the four Cs of food safety
know the importance of using HACCP to comply with food safety laws.
A Learner Support and Specialist Needs policy is available to the learner and the manager. It is available here .
You are required to work your way through each section of this course. At the end of the tutorial there will a short test comprising a series of questions to test your understanding of the content. To pass the test you must achieve at least 80%.
This e-learning tutorial only provides awareness education. Face to face training would be needed in addition in order to complete the all-round skills and knowledge to be able to carry this forward practically in your organisation.
The Covid-19 pandemic has seen an unprecedented lockdown of families, education establishments, businesses and leisure facilities in the UK since mid-March.
As restrictions are eased in a phased re-opening of businesses and schools, the government has outlined its guidance for the recovery plan.
This tutorial outlines:
The government’s new strategy for easing social distancing restrictions and alert levels
The need for proper risk assessment, involvement of staff in planning and adherence to government guidance
Common business and personal measures to be taken in the workplace and when travelling to and from work to minimise exposure and transmission of Covid-19
Personal and workplace hygiene precautions
Managing personal interactions
The need to recognise emotional/psychological impact of returning to the work
This tutorial will benefit individuals who are becoming a Fire Marshal. It is not a substitute for formal, regulatory training.
Once you have completed this tutorial you will understand:
The key responsibilities of a fire marshal.
How fires start.
How fires spread.
How to prevent fires.
What to do if a fire occurs.
A Learner Support and Specialist Needs policy is available to the learner and the manager. It is available here.
You are required to work your way through each section of this course. At the end of the tutorial, there will a short test comprising a series of questions to test your understanding of the content. To pass the test you must achieve at least 80%.
This e-learning tutorial only provides awareness education. Face to face training would be needed in addition in order to complete the all-round skills and knowledge to be able to carry this forward practically in your organisation.
This course is aimed at food handlers, caterers and anyone in the food industry with experience on handling food. It builds on the knowledge acquired in Food safey and hygliene level 1 course and covers foodborne illness, safe storage of food and the four Cs of food safety.
After completing the course you will;
understand the impact of foodborne illness
be able to identify food hazards and take steps to reduce this risk
be able to recall and implement the four Cs of food safety
know the importance of using HACCP to comply with food safety laws.
A Learner Support and Specialist Needs policy is available to the learner and the manager. It is available here .
You are required to work your way through each section of this course. At the end of the tutorial there will a short test comprising a series of questions to test your understanding of the content. To pass the test you must achieve at least 80%.
This e-learning tutorial only provides awareness education. Face to face training would be needed in addition in order to complete the all-round skills and knowledge to be able to carry this forward practically in your organisation.
Manual handling of people involves moving people who are unable to move or fully move themselves. It’s a regular task for healthcare workers in homes, hospitals or care settings
If not done safely, and with proper training, manual handling can result in injury to staff and potential injury and loss of dignity for the patient or resident.
This tutorial will discuss the risks involved with moving people, making risk assessments using the TILE+O model and provide practical advice and guidance on moving people safely.
This course introduces basic concepts of how medicines should be handled and administered, the laws governing medicine handling in health and social care, principles behind safe medicine handling and protecting an individual's rights when medicine is being administered in a social care setting.
This is an online course meant to raise awareness, and not meant to replace face to face workplace training.
Anyone can feel isolated or lonely, at any time of their lives. It can be for a short period of time or last long term.
Isolation and loneliness can damage our physical and mental health, impact our wellbeing and shorten our life expectancy.
So how do we learn to cope with or combat isolation and loneliness, especially in times of crisis?
This tutorial draws together some great guidance and tips from experts in dealing with isolation and loneliness. It also gives you an opportunity to reflect on your personal needs and create an action plan to help you combat isolation.
This tutorial will benefit individuals who require to use steps and ladders at work. This course will cover the criteria to be satisfied for safe use of steps and ladders, the legislation that controls working at height and the steps to be taken for safe working on steps and ladders.
This e-learning tutorial only provides awareness education. Face to face training would be needed in addition in order to complete practical skills and knowledge.
This tutorial will benefit individuals who may be working with potentially harmful substances and require COSHH training.
The course will cover:
Definition of a substance hazardous to health and the harmful effects on the body
The laws that control hazardous substances
What a safety data sheet is and what information you can find in it
The steps to performing a risk assessment for COSHH
How employees can take responsibility for their health
A Learner Support and Specialist Needs policy is available to the learner and the manager. It is available here.
You are required to work your way through each section of this course. At the end of the tutorial, there will a short test comprising a series of questions to test your understanding of the content. To pass the test you must achieve at least 80%.
This e-learning tutorial only provides awareness education. Face to face training would be needed in addition in order to complete the all-round skills and knowledge to be able to carry this forward practically in your organisation.
With the introduction of new data protection regulations in 2018, organisations must ensure that personal, sensitive and confidential information is protected and handled securely or face potentially costly and far-reaching consequences.
This tutorial will be of benefit to anyone who has to securely process, store, transfer or dispose of information in the workplace.
Once you have completed this tutorial you will have a better understanding of:
the security measures to use in each of the stage of the information journey (storage, transfer and disposal) to protect confidential information
the benefits of correctly handling information
the consequences of failing to secure information
the three categories of personal data and other confidential information that require secure handling
how the Information Security Triad informs security policy and procedure
When we talk to each other face to face, a lot of the information we exchange is not through the words we say but through our body language.
Body language is the set of nonverbal gestures, movements, postures and facial expressions we use to help communicate our feelings, thoughts and intentions to others.
This can be vital in our everyday interactions at work or socially. If we can decode other people’s body language effectively, it may help us build rapport and trust with a new client, seal a lucrative deal or make useful connections at a networking event.
This tutorial outlines:
How important body language is in our everyday interactions
How body language is best interpreted in 'clusters'
How to decode or interpret body language using the 5Cs of Nonverbal Communication.
This introductory tutorial is designed to give you an overview of data regulations in the UK and EU and help you identify how they will impact your organisation and your own role within it. It will outline how to deal with access requests and data breaches.
By the end of the course you will;
understand the key principles of the GDPR and how these are implemented under UK law
know what they and their organisation must do to be compliant with new legislation
be able to identify personal data and their organisation’s obligations in respect of it
know what a SAR is and how to deal with individual data requests under new legislation
know what to do in the event of a data incident or breach
understand what freedom of information legislation covers and the application process
This course is designed to raise awareness of the dangers of working with asbestos. It is not a substitute for formal, regulatory training. Participants should not attempt to work with asbestos following the completion of this course.
At the end of this tutorial participants will be able to:
Define what asbestos is, why and where it was used and the risks to health
Recognise why awareness training is required
Recognise how exposure to asbestos can cause serious disease
Understand where asbestos can be found in domestic and industrial environments and related licensing requirements
Recall how you can protect yourself and minimise the risks to you and others
A Learner Support and Specialist Needs policy is available to the learner and the manager. It is available here .
You are required to work your way through each section of this course. At the end of the tutorial, there will a short test comprising a series of questions to test your understanding of the content. To pass the test you must achieve at least 80%.
This e-learning tutorial only provides awareness education. Face to face training would be needed in addition in order to complete the all-round skills and knowledge to be able to carry this forward practically in your organisation.
This tutorial will help anyone who needs training in how to avoid slips and trips in the work place. It is not a substitute for formal, regulatory training.
At the end of this tutorial participants will be able to:
Understand that there are consequences to slips and trips for both the employer and employee
Recall the steps of a risk assessment that should be performed by employers.
List at least four responsibilities that employees have in preventing slips and trips at work.
Recall health and safety legislation relating to slips and trips.
A Learner Support and Specialist Needs policy is available to the learner and the manager. It is available here .
You are required to work your way through each section of this course. At the end of the tutorial, there will a short test comprising a series of questions to test your understanding of the content. To pass the test you must achieve at least 80%.
This e-learning tutorial only provides awareness education. Face to face training would be needed in addition in order to complete the all-round skills and knowledge to be able to carry this forward practically in your organisation.
Managing a project differs from other management activities. Organisations may have specialist project managers to manage their projects. This course introduces delegates to basic project management terminology, the key stages of a project life cycle and the risks or issues that can derail a project. It enables delegates involved in projects to understand how project management works.
This tutorial discusses the key elements of disability awareness.
The course is suitable for all employees.
The areas covered include:
• What is Disability Awareness?
• Why is Disability Awareness Important?
• What is a Disability?
• Types of Disability Discrimination
• Statistics and Facts About Disability
• What Staff Should Do
• Disability Legislation
Are your business cards effectively promoting you and your business?
Do you get the most out of business cards you receive and build meaningful business relationships?
This tutorial will outline:
• Why business cards are important
• Ideas for giving your business cards impact
• The pros and cons of traditional and digital business cards
• The essential details to include on your card
• How you can turn the exchange of business cards into productive business relationships.
This tutorial is designed for any individual who needs information and training on anti-bribery and corruption legislation and an understanding of the procedures to take to protect themselves and others within their organisation.
This course covers various aspects, including:
What is Bribery and Corruption?
An outline of the Bribery Act 2010
The Six Principles for Prevention
How can employers and employees combat bribery?
Gifts and Hospitality under the Bribery Act
Employer and employee responsibilities
What happens if there is a breach?
Whistleblowing protections
Activities that could be an offence and their consequences
This course is meant for all employees who drive a vehicle as part of their work. On completing the course, the candidate will understand the risks that are inherent to driving whether for work or for personal reasons. They can identify employer and employee responsibilities to reduce the risk and enable safe driving for work.
This tutorial will benefit all individuals who need fire safety training.
Once you have completed this tutorial you will understand:
The different types of fire alarms.
The different types of fire extinguishers.
The fire action plan.
What you should do in the event of a fire.
A Learner Support and Specialist Needs policy is available to the learner and the manager. It is available here .
You are required to work your way through each section of this course. At the end of the tutorial there will a short test comprising a series of questions to test your understanding of the content. To pass the test you must achieve at least 80%.
This e-learning tutorial only provides awareness education. Face to face training would be needed in addition in order to complete the all-round skills and knowledge to be able to carry this forward practically in your organisation.
Working Safely - An Introduction to Health & Safety for Employees
This course is RoSPA accredited.
This tutorial will benefit employees who need a basic understanding of workplace health and safety.
Once you have completed this tutorial you will understand:
The consequences of unsafe behaviour and neglecting to act.
The accident triangle.
How to ‘Think Safe’.
Health and safety policies and procedures.
Your responsibilities with regards to health and safety.
How to recognise hazards and control risks.
The key message of this course is: Recognise a health and safety risk and do something about it!
A Learner Support and Specialist Needs policy is available to the learner and the manager. It is available here .
You are required to work your way through each section of this course. At the end of the tutorial there will a short test comprising a series of questions to test your understanding of the content. To pass the test you must achieve at least 80%.
This e-learning tutorial only provides awareness education. Face to face training would be needed in addition in order to complete the all-round skills and knowledge to be able to carry this forward practically in your organisation.
Drugs and alcohol are a problem in the workplace. This tutorial is designed to introduce employees to the basics of what is meant by drug and alcohol misuse, why it is an issue in the workplace and laws and policies that govern misuse.
Brainstorming is the most commonly used tool for generating new ideas and solving problems.
There are as many different brainstorming techniques as there are problems! However, often we get stuck in a rut and brainstorming becomes boring and unproductive!
This tutorial explains the key ground rules for successful brainstorming.
It outlines a variety of great brainstorming techniques and shows you how to use them.
Depending on your situation you may want to try one or all of them!
There are many reasons why someone may turn to extremism. Individuals developing extremism, just like any other safeguarding issue, come from all walks of life.
The PREVENT strategy, part of the government’s four-part CONTEST anti-terrorism strategy, aims to stop people becoming terrorists or supporting terrorism.
This tutorial outlines:
What the terms radicalisation and extremism mean
What the government is doing to stop people becoming terrorists or supporting terrorism through PREVENT, CONTEST and Channel
Extremism vulnerability factors and indicators and how to identify people at risk
What to do if you know or suspect an individual is at risk and how to respond
How you can proactively challenge extremist views.
Modern life is busy, with people rushing through the day getting things done. This contributes to stress, anxiety and depression. This tutorial introduces the concept of mindfulness to help you to focus and get back in control
More than 290 billion emails are sent every day and it feels, to some, as if they have received almost as many into their inboxes when they get to work in the morning.
How do you deal with an overloaded inbox?
This tutorial outlines:
Some key facts and figures about emails
The principles of managing emails
The Five Folders model for organising emails
The 5Ds approach to processing and replying to emails
“Best way to escape from problems is to solve them”
Robert Newton Anthony
This tutorial will introduce you to the key questions you need to ask before solving a problem and the IDEAL methodology of problem solving whether in the workplace or in your personal life.
We have completed the latest legislation updates for our Care Library. Please find details of updated courses below:
Communication in The NHS Certificate
Update based on NHS England - better communication for patient safety
Essential Health and Safety for Care Workers
Allergy information (ebrief - Basic Food Safety and Hygiene)
Awareness of Mental Health, Dementia and Learning Disabilities (Scotland)
Update based on mental health awareness courses in regulatory library
Communicating with People with Dementia
Updated 'This Is Me' form from Alzheimers society
Infection Control
Removed from Care library - new course available in Generic Regulatory Library
Understanding Duty of Care
Workbook: update to conflicts with employer instructions
25/06/2019
Achieving a Healthy Work/Life Balance
Work life balance is not about dividing up hours in your day between work and personal life, but the feeling of happiness and fulfilment you get when it is well balanced. This course will help examine the balance and enable you to the best fit between your work and life.
We have just completed our bi-annual review of legislation included in courses in the SkillGate Housing Associations regulatory library.
The following amends have been made:
Arm's Length Management Organisations (ALMOs)
Current number of ALMOs and houses managed updated in the introduction.
Social Housing green paper information and possible scrutiny by regulators of ALMOs updated in WorkBook.
Counter Fraud (for Housing)
Updated - plugin statistics in Session 4.
Dealing with Rent Arrears
Updated link to rent arrears protocol.
Dealing with Rent Arrears in Scotland
Updated links for money advisory service in WorkBook.
Governance: The Role of the Board Member
Updated links to latest statistics in WorkBook on the National Housing Federation.
Housing Association - Applying for a House
Updated information on types of tenancy.
Housing Association: Swapping Your Home
Updated information on rent arrears requiring to be cleared before mutual exchange.
Introducing Tenancy Management
Updated GDPR 2018 information. Added information that tenancy 2019 legislation does not apply to housing association tenants.
Introduction to Anti-social Behaviour, Crime and Policing Act 2014
Updated statistics on ASBO - way of recording ASBO has now changed.
Introduction to Leasehold
Added new link to leasehold advisory service.
Introduction to Social and Sheltered Housing
Updated Session 2 for Homes England and RSH.
New Governance and Financial Viability Changes (Standard)
Updated Session 3 with new outcomes.
Tackling Antisocial Behaviour in Scotland
Updated name of ASBO Children's Hearing Panel.
Understanding How Tenants Get Into Rent Arrears
Added new links to MAS, shelter and citizens advice.
10/06/2019
Get Rid of Stress - Tutorial
Stress is a flight or fight response, which when prolonged can be harmful to the mind and body. This course will teach you the 4 'A's of stress management that can help you manage and minimise stressful factors in your personal or work life.
Confidence is about feeling good about yourself and in your ability to tackle challenges. An easy way to gain confidence is to know your own strengths. This tutorial will teach you to identify and play to your strengths. You will also learn to use reframing of negative thoughts that can erode your self-confidence.
We all agree that there is more to success than a high IQ ( intelligence quotient). This additional characteristic that determines success has been found to be emotional intelligence (EI or EQ). This tutorial will introduce you to the concept of emotional intelligence and why it makes good sense to develop this type of intelligence.
We were delighted with the level of entries we had into our Learning at Work Week competition last week. Thank you to everyone who got involved - we hope you enjoyed searching for our 'clues'!
The hidden phrase was of course 'Shaping the Future' - the theme associated with this year's Learning at Work Week campaign.
Due to the number of entries that we had, we have decided that, in addition to the £100 voucher star prize, we are giving away 4 additional £20 voucher prizes for runners up. The winners are as follows:
Star prize: Eyman Niroomand, Cardiff & Vale College
Runner Up: Kellie Mogan, Plus Dane
Runner Up: Michael McConnell, NHS Lanarkshire
Runner Up: Annabel Ellis, Grand Union Housing
Runner Up: Claire Rigby, National Portrait Gallery
Congratulations to all our winners!
20/05/2019
Regulatory Course Library Updates
In line with government and HSE commencement dates, we have just completed our bi-annual review of legislation included in courses in the SkillGate generic regulatory library.
All courses have been reviewed and the courses below have been updated:
Environment Sustainability
Updated: Workbook session 3 - current trends on environmental pollution and global warming
Abrasive Wheels Training
Updated: Statistics
Confined Space Awareness
Updated: New links added
Corporate Manslaughter and Corporate Homicide Act 2007
Updated: New link to document on sentencing guidelines
Dust in the workplace - general principles or protection
Updated: Session 5 workbook page 2 - WEL limits updated document from HSE added as a link
Getting to Grips with COSHH
Updated: Session 2 workbook pages 4 & 5 with new information on safety data sheets and safety signs
Portable Appliance Testing
Updated: New links added
Recording and Reporting Accidents and Incidents at Work (RIDDOR)
Updated: Link to oil and gas reporting session 3 & workbook page 1
Safe Driving
Updated: Statistics
Storage, Safe Handling & Transportation of LPG & Other Dangerous Goods
Updated: Latest copy of ADR in workbook as a pdf
The Construction (Design and Management) Regulations (CDM) 2015
Updated: Minor text amendment
Advanced Data Protection (Including EU-GDPR) 2018 in library
Updated: Replaced with updated url
Introduction to Anti-social Behaviour, Crime and Policing Act 2014
Updated: Statistics on ASB - recording ASB has now changed.
Introduction to Personal Safety While Working
Updated: Statistics in session 4 of workbook (statistics obtained from HSE website)
Managing Equality and Diversity for Senior Managers
Updated: Current maximum for unfair dismissal in session
New and Expectant Mothers
Updated: Links on session 9
17/05/2019
Mental Health Awareness Week
Mental health is an important part of overall health and wellbeing and can be affected by different factors.
This course will explain what mental health is, factors that can affect mental health, and reasonable adjustments and steps that can be taken to support mental health.
There is also a list of support options available at the end of the course.
Becoming the Leader you want to be - SkillBuilder blended programme
The latest SkillBuilder blended programme available focuses on leadership. It includes the following new tutorials, which are also available as standalone courses:
What is Leadership?
What type of Leader are you?
Are you using the right leadership style?
Do you want to transform your leadership capability?
Successful leadership in difficult times
Winning Hearts and Minds - Motivational Leadership
Money Laundering is a big, global problem with billions of pounds a year being laundered through UK institutions.
This course provides a detailed introduction to money laundering activities and anti-money laundering legislation and procedures for anyone involved in financial transactions.
Once you have completed the tutorial you will be able to explain:
• What money laundering is
• The implications of money laundering
• The penalties and cost to companies
• What employees should do to protect themselves
• When to report suspicions of money laundering and who to report to
• Key aspects of anti-money laundering legislation.
Managing Time & Priorities - SkillBuilder blended programme
Let’s get started with Time Management
Not as organised as you’d like to be? Not achieving everything you want to do?
Work smarter.
Learn how to get more done, avoid the obstacles and distractions that get in the way of good time management, and regain control of your days.
These four modules contain practical strategies plus a great range of effective techniques to help you achieve more, quicker;
Make the Most of Your Time – understand what you are currently spending your time doing and make a plan to boost your productivity
Stop Procrastinating... Now! – develop techniques for kicking the habit of ‘putting things off’
Use Your Time Wisely - The Urgent/Important Matrix - learn how to use four categories to divide tasks and achieve more
Achieve More With Less - The 80/20 Rule – discover the ‘Pareto Principle’ and the importance of focusing your efforts in areas that produce a disproportionate amount of output.
Infection Prevention and Control - Regulatory programme
Infection prevention and control is a top priority for anyone working in health or social care. By understanding and applying your knowledge of infections you can protect yourself, your colleagues, patients, clients or the general public from the risk of healthcare associated infections.
You may have noticed that various tutorials in your Infinity Libraries are looking a little different. This is because our production team has been redesigning and updating some of our courses to make them more dynamic and interactive.
The new-look courses have been designed to incorporate different learning methods. They include the use of animation, video, voice-over and gamification to improve understanding, recall and knowledge retention.
New format tutorials currently available include:
What is Negotiation?
Preparing for Negotiation
The Negotiating Toolkit
How to be an Influencing Star
What is your Conflict Management Style?
Effective Teamwork - Understanding Team Roles
How to Build a High Performing Team
Why are you so Angry? The 8 Causes of Conflict
The Positive Side of Conflict
Motivate for a Happy Workforce
Conduct an Effective Team Briefing
Great Team Building Exercises
Working With Difficult Colleagues
Barriers to Communication
Become a Better Communicator
Using the LAER Method
Ask Better Questions
The Importance of Empathy
The Rule of Three - The Secret of Successful Communication
In line with government and HSE commencement dates, we have just completed our bi-annual review of legislation included in courses in the SkillGate generic regulatory library.
All courses have been reviewed and the courses below have been updated:
Absence Management - Best Practice and the Fit Note
1) Removed reference to 2010 and 2014 as 'new' changes and updated workbook page 3 text from ACAS.org.uk
Absence Management - The Return to Work Interview
1) Workbook (Managing Absence) - page 1 updated with new statistics 2018
1) Added information on the sanctions and money laundering act of 2018
2) Session 2 text change in third image
3) Session 3 text change and workbook changes
4) Session 4 text change
5) Final test change to answer for question on freezing assets. One question removed in final test.
Conduct Rules
1) Workbook updated in Session 2 to reflect changes taking place in 2019
Conducting a Risk Assessment
1) Session 3 - page 4 of workbook updated with requirements for written risk assessment
Corporate Manslaughter and Corporate Homicide Act 2007
1) Session 1 updated with fatality stats 2017/18
2) Minor text changes to Session 2
Counter Fraud
1) Action fraud online form updated in Session 6
2) Updated fraud statistics in Session 4
Disability Awareness
1) Statistics and facts about disability updated in workbook in Session 6
2) Updated ACAS document in Session 8
First Aid Scenarios & Refresher
1) Updated recommendations in calling 999 for asthma and choking
Fraud Awareness
1) Session 3 and Session 9 updated with stats and links
Health and Safety Certificate for Managers
1) RIDDOR tutorial - reporting requirement change for the oil and gas sector 2) Changes to workbook in Session 3 (workbook page 1 updated)
Introduction to Personal Safety While Working
1) Session 2 stats updated
2) Session 4 workbook updated
3) Session 15 updated with case study news
Introduction to Whistleblowing
1) Session 6 - link for FCA website and information on rules for regulated firms
Managing Equality and Diversity for Senior Managers
1) Removed Session 6 - link to report from workbook page 1
Manual Handling
1) Stats from 2017/18 updated in quiz session 1
Manual Handling of People
1) Session 4 workbook, page 2, updated with stats from 2017/18
Modern Slavery Awareness
1) Session 2 - stats updated
Modern Slavery Awareness for Housing Associations
1) Session 2 - stats updated
PREVENT - Understanding the Government's Counter-Terrorism Strategy
1) Updated with reference to 2017 attacks on London and Manchester. Statistics still current.
Recording and Reporting Accidents and Incidents at Work (RIDDOR)
1) RIDDOR tutorial - reporting requirement change for the oil and gas sector
2) Changes to workbook in Session 3 (workbook page 1 updated)
Safe Driving
Re-released as re-worked course
Safeguarding Adults at Risk
1) Session 2: True and False last question updated with new figures
2) Session 3: New policy and procedure text – removed link to sample
3) Session 9: figures updated
Safeguarding Adults at Risk (2017)
1) Session 2: True and False last question updated with new figures
2) Session 3: New policy and procedure text – removed link to sample
3) Session 8: figures updated
Safeguarding Adults at Risk (for Scotland)
1) Session 1: True and False last question updated with new figures
2) Session 6: Figures on non-sexual violent crimes updated
Safeguarding Adults at Risk for Wales
1) Session 1: True and False last question updated with new figures
2) Session 7: figures updated
Safeguarding Children and Young People in Scotland
1) Session 6 stats updated
Note: Consultation on potential changes to the criminal offences of cruelty to children and sexual abuse of trust of children began August 2018
Safeguarding Children and Young People in Wales
1) Session 6 stats updated
Note: All Wales Safeguarding Procedures Review Project began in February 2018 so anticipate big changes in 2019.
Safeguarding for Children and Young People - Designated Officers and Leads
1) Add in to Working Together
Working at Height
1) Session 2 prosecution stats updated
Working Safely - An Introduction to Workplace Health and Safety (for Employees)
Advanced Data Protection post EU-GDPR and the Data Protection Act 2018
This new course, designed to follow our 'Data Protection: Compliance Following GDPR Course,' builds on information from the introductory course and covers:
Different aspects of data
Ensuring compliance through Impact Assessments
Other relevant Acts to Data Protection
Key compliance issues following GDPR
Data Protection Act 2018 adaptations
Protecting employees' data
Anonymisation
21/09/2018
Display Screen Equipment
Incorrect use of DSE, or poorly designed workstations or work environments, can lead to pain in necks, shoulders, backs, arms, wrists and hands as well as fatigue and eye strain. The causes may not always be obvious.
This RoSPA accredited tutorial will benefit individuals who work with display screen equipment.
Once you have completed this tutorial you will understand:
How to adjust your work station, so as to correctly utilise display equipment
How to sit properly so as to avoid injury
The precautions that you should take when working with display screen equipment.
14/08/2018
Safe Driving
This course is meant for all employees who drive a vehicle as part of their work.
On completing the course, the candidate will understand the risks that are inherent to driving whether for work or for personal reasons. They can identify employer and employee responsibilities to reduce the risk and enable safe driving for work.
14/08/2018
Asbestos Awareness
This course is designed to raise awareness of the dangers of working with asbestos. It is not a substitute for formal, regulatory training. Participants should not attempt to work with asbestos following the completion of this course.
At the end of this tutorial participants will be able to:
Define what Asbestos is and who is at risk
Recognise how exposure to asbestos can cause serious disease
Recall how you can protect yourself and minimise risk
Recall how and where to find further information and training
14/08/2018
Safeguarding for Children and Young People - Designated Officers and Leads
This tutorial provides supplementary information to our introductory safeguarding course. It is important to have already completed that course to ensure understanding the key types and signs of abuse and how to behave appropriately around children.
This course will cover:
the role and responsibility of the Designated Safeguarding Lead/Officer
relevant aspects of key legislation and guidance that shape safeguarding procedures for children
safeguarding definitions and key principles and outcomes for effective safeguarding
policy and procedures
changing role of the Local Authority and safeguarding partners
responding to safeguarding concerns and making referrals
barriers to intervention and referral and reporting
confidentiality, sharing of information and recording practices
awareness of the emotional impact of dealing with safeguarding issues and how to support others
11/07/2018
Universal Credit for Housing Associations
One of the key aims of Universal Credit is to help more people into work. It has been designed to reflect the technological world in which we live and societal changes that have become part of our everyday.
However, as with many welfare changes there is a lot of information to be digested, a lot of detail to be considered and a lot of questions to be asked.
Our new Universal Credit SkillBuilder course, tailored specifically for Housing Associations, will focus on the following:
How to give advice and support to residents who are applying for, or are currently claiming, Universal Credit
Understand how a Universal Credit claim is made, calculated and managed
Recall details of the four key impacts of Universal Credit for Housing Association residents
Understand how Universal Credit will impact Housing Associations and change how they receive rent payments and manage arrears
Outline the Universal Credit process, facts and figures and recognise potential advantages and disadvantages of the system
The in-depth modular course combines ebriefings, tutorials and assignments to deliver a blended learning experience which will cover all bases regarding the new Universal Credit reforms. A combination of self-study, webinars and tutor contact, will not only teach the facts, but will also make sure that users retain the information and consider its wider implications.
We have created a new course that addresses business ethics.
On completion of this tutorial candidates will be able to identify core values constituting ethics in business.
They will be able to recognise key ethical issues that businesses face and apply standards of responsible ethical behaviour to work scenarios.
18/06/2018
Selling Alcohol Responsibly
We have created a new version of this course to advise individuals who need to know how to sell alcohol legally and responsibly.
Once you have completed this tutorial you will know:
and recollect the main legislation that regulates selling of alcohol to the public
the key responsibilities associated with selling alcohol to the public in different settings
the forms of acceptable IDs for proof of age and when to request such an ID for selling alcohol.
18/06/2018
Data Protection: Compliance Following GDPR
This introductory tutorial is designed to give you an overview of data regulations in the UK and EU and help you identify how they will impact your organisation and your own role within it. It will outline how to deal with access requests and data breaches.
By the end of the course you will;
understand the key principles of the GDPR and how these are implemented under UK law
know what they and their organisation must do to be compliant with new legislation
be able to identify personal data and their organisation’s obligations in respect of it
know what a SAR is and how to deal with individual data requests under new legislation
know what to do in the event of a data incident or breach.
18/06/2018
Keeping Your Meeting On Track
We have created this course to focus on running effective meetings. Meetings are only effective if they have a clear purpose, are well organised and engaging and achieve a meaningful result.
Our course will help you learn how to:
recognise the key ingredients for a successful meeting
use a range of techniques to engage participants in your meeting
use a range of techniques to refocus an off-track meeting.
18/06/2018
Preparing for Meetings
We’ve created a new course which looks at how to prepare an engaging and focused meeting.
This course will help you learn how to:
identify the purpose of a meeting
plan and prepare effectively for a meeting
create a clear agenda for a meeting.
18/06/2018
Anti-bribery & Corruption
This new version of our Anti-bribery & Corruption tutorial is designed for any individual who needs information and training on anti-bribery and corruption legislation and an understanding of the procedures to take to protect themselves and others within their organisation.
This course covers various aspects, including:
What is Bribery and Corruption?
An outline of the Bribery Act 2010
The Six Principles for Prevention
How can employers and employees combat bribery?
Gifts and Hospitality under the Bribery Act
Employer and employee responsibilities
What happens if there is a breach?
Whistleblowing protections
Activities that could be an offence and their consequences
Potential bribery and corruption scenarios
A sample Anti-Bribery and Corruption policy
Note: Infinity Library, Regulatory and Professional content developments and updates. Details may vary from site to site. Full information for all these items is available from your SkillGate account manager.
LMS
Infinity
Traffic Light
Perform
WhizzAuthor
Classroom
New Content Latest
Infinity News
SkillGateMax
Deep Learning Blog
Free Content
Contact
About
Partners
Jobs
HAVS (hand-arm vibration syndrome) is a serious disabling condition with nearly 2 million people at risk from using hand held power tools at work. 
