Assertive communication gives you the best chance of successfully delivering your message in a way that is neither too aggressive nor too passive. Of course it is not just about what you say, but also how you say it.
When you are being assertive, not only should you 'talk the talk' you also have to 'walk the walk.' In other words, your body language needs to match what you are saying.
Hover over the image below to identify some key tips on assertive body language. To review this course in full, access via the Learn More link below.
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