This privacy notice tells you what to expect us to do with your personal information.

Our contact details
Telephone: 01730 815670
Email: dpo@skillgate.com

What information we collect, use, and why

We collect or use the following information to provide services and goods, including delivery:

• Names and contact details
• Addresses
• Purchase or account history
• Account information
• Information relating to compliments or complaints

We collect or use the following information for the operation of customer accounts and guarantees:

• Names and contact details
• Addresses
• Purchase history
• Account information, including registration details
• Marketing preferences

We collect or use the following information for service updates or marketing purposes:

• Names and contact details
• Addresses
• Marketing preferences
• Purchase or viewing history
• IP addresses
• Website and app user journey information
• Records of consent, where appropriate

Lawful bases
Our lawful bases for collecting or using personal information to provide services and goods are:

• Consent
• Contract

Our lawful bases for collecting or using personal information for the operation of customer accounts and guarantees are:

• Consent

Our lawful bases for collecting or using personal information for service updates or marketing purposes are:

• Consent
• Legitimate interest:
• We have a legitimate interest in protecting our sites from abusive automated crawling, spam and bots.

Where we get personal information from

• People directly
• Previous employers

How long we keep information

SkillGate operates in compliance with data protection regulations and is registered with the Data Protection Registrar under registration number Z5976646.

We retain data on our system for a standard period of six years following the archiving of a User, unless alternate instructions are provided. After this duration, data becomes inaccessible.

While live data is removed, users’ data remains securely stored within our comprehensive backup solution. Backups are retained for 14 days before purging from the system.

Responsibility for overseeing the GDPR process rests with our IT Security and Resilience Manager, while ultimate responsibility for service data and GDPR compliance lies with our Managing Director and Data Protection Officer.

Who we share information with

Data processors:
Krystal Hosting
This data processor does the following activities for us: Manage our data and server infrastructure for our hosted services.

Google
This data processor does the following activities for us: Google Analytics provides tracking services when a page is visited. The software will save a cookie to your computer’s hard drive in order to track and monitor your engagement and usage of the website, but will not store, save or collect personal information. Google reCaptcha checks whether data entered on our website is entered by a human or bot. eCAPTCHA analyses the behaviour of the website visitor based on various characteristics. This analysis starts automatically as soon as the website visitor enters the website. For the analysis, reCAPTCHA evaluates various information (e.g. IP address, how long the visitor has been on the website, or mouse movements made by the user). You can read Google’s privacy policy by searching for “Google Analytics Privacy Policy” at https://policies.google.com/privacy?hl=en.

Whoisvisiting
Whoisvisiting obtains information regarding activities of visitors to Clients’ websites. When a Client registers to use the Service, information relating to Client websites is made available to Whoisvisiting. This includes:

• Pages accessed
• Time of visit
• Time of last visit
• Name of the owner of the IP address
• Reverse domain of the IP address
• Referring site, application or service, including the relevant search queries that led you to our website
• Browser information
• Operating system information
• Device information (mobile operating system, screen size, etc.)
• Demographic information (country, county, postcode, street address, etc.)

You can read Whoisvisiting’s privacy policy by visiting https://www.whoisvisiting.com/privacy-policy/

Your data protection rights

Under data protection law, you have rights including:

• Your right of access – You have the right to ask us for copies of your personal data.
• Your right to rectification – You have the right to ask us to rectify personal data you think is inaccurate. You also have the right to ask us to complete information you think is incomplete.
• Your right to erasure – You have the right to ask us to erase your personal data in certain circumstances.
• Your right to restriction of processing – You have the right to ask us to restrict the processing of your personal data in certain circumstances.
• Your right to object to processing – You have the right to object to the processing of your personal data in certain circumstances.
• Your right to data portability – You have the right to ask that we transfer the personal data you gave us to another organisation, or to you, in certain circumstances.
• Your right to withdraw consent – When we use consent as our lawful basis you have the right to withdraw your consent.

You don’t usually need to pay a fee to exercise your rights. If you make a request, we have one calendar month to respond to you.

To make a data protection rights request, please contact us using the contact details at the top of this privacy notice.
How to complain

If you have any concerns about our use of your personal data, you can make a complaint to us using the contact details at the top of this privacy notice.

If you remain unhappy with how we’ve used your data after raising a complaint with us, you can also complain to the ICO.

The ICO’s address:
Information Commissioner’s Office
Wycliffe House
Water Lane
Wilmslow
Cheshire
SK9 5AF
Helpline number: 0303 123 1113
Website: https://www.ico.org.uk/make-a-complaint

Last updated
17 April 2024